Consumer Protection Workshop Recap at Global Anti-Scam Summit Europe 2024

Date of recording: 2024-06-24

Event: Global Anti-Scam Summit Europe 2024

Liz Coll from Connected Consumers UK & Euroconsumers delivered a recap of the Consumer Protection Workshop at the Global Anti-Scam Summit Europe 2024. The session highlighted the need for institutions to take more responsibility in combating scams, focusing on enhancing victim support services. Coll emphasized the psychological impact of scams and the importance of improving institutional responses to encourage reporting and support victims effectively. Discussions also touched upon evolving liability frameworks and regulatory reforms to better protect consumers.

Contributors included:

1.1 Scam Victim Interview: How could you have been helped more?

Ayleen Charlotte, Scam Victim

1.2 Beyond Educational Awareness: Panel Discussion

Abigail Bishop, Amazon (Chair)
Devrajan Bala, Singapore Police Force
Jordi Iparraguirre, EURid
Kate Bedwell, Vodafone
Nicole Tuckwell, Mastercard
Hedi Navazan, Crystal Blockchain

1.3 Get The Money Back To Consumers: Panel Discussion

Eric Ducoulombier, European Commission/DG FISMA
Jean Cattaruzza, Ombudsfin HAS ONE SLIDE
Reinhard Steennot, Ghent University
Carsten Helm, N26
Scott Johnson, Chainalysis
Tony Herbert, Which?

Jun 24, 2024

1 minute read

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