The Dutch Approach, Lynn van Meijgaard & Kristen de Jong, NVB - Global Anti-Scam Summit Europe 2024

Criminal journeys, barrier models and interventions - the Dutch approach

Date of recording: 2024-06-24

Event: Global Anti-Scam Summit Europe 2024

Lynn van Meijgaard and Kristen de Jong of the Dutch Banking Association (NVB) shared insights into the Netherlands' integrated approach to combating fraud at the Global Anti-Scam Summit Europe 2024. They highlighted the collaborative effort between public and private sectors as essential to their strategy, emphasizing the need for collective responsibility in addressing fraud effectively.

The Dutch approach focuses on understanding the criminal journey through detailed analysis. They divided the journey into phases and examined each step criminals take, identifying legitimate infrastructures abused during fraud attempts. This approach enabled them to assign roles and responsibilities to relevant parties based on their involvement in different phases of the criminal process.

To develop effective interventions, they employed barrier models. These models were crafted collaboratively with a wide array of stakeholders, including banks, governmental bodies, and consultancies like EY. Each barrier was assessed for its potential impact and feasibility of implementation, ensuring a strategic approach to fraud prevention.

The NVB's method involved selecting specific fraud types, such as bank impersonation scams, sales fraud, and online purchase scams, and then convening all relevant stakeholders to map out detailed criminal journeys for each type. This meticulous process resulted in the identification of key intervention points where stakeholders could implement targeted measures to disrupt criminal activities effectively.

Throughout their presentation, van Meijgaard and de Jong stressed the importance of ongoing collaboration and shared learning among stakeholders. They acknowledged the complexity of the task but highlighted the commitment of all involved parties to implement interventions derived from their collaborative efforts.

This approach not only aims to prevent fraud but also to distribute responsibility across the entire chain of stakeholders, ensuring a comprehensive and proactive stance against fraudulent activities in the Netherlands.