Regulation Change, Turning the Tide | Global Anti-Scam Summit London 2025

Date of Event: 26–27 March 2025

Event: Global Anti-Scam Summit London 2025

As global scams grow in scale and sophistication, regulators are under pressure to keep pace. In this session, leaders from the UK, Europe, and beyond came together to discuss the regulatory responses now taking shape—and where they must go next.

Kate Griffin, Director of Programs at The Aspen Institute, chaired the discussion and opened by framing the challenge: how can countries with different legal systems establish shared best practices for anti-scam regulation?

Oliver Hanmer, Head of Supervision and Compliance Monitoring at the UK Payment Systems Regulator, outlined two recent interventions: a name-checking system called Confirmation of Payee, and a mandatory reimbursement requirement for scam victims, both designed to balance protection and prevention.

Natalie Black, Group Director - Networks & Communications at Ofcom, spoke about the implementation of the UK’s Online Safety Act and upcoming telecoms-focused regulations. She emphasised the need to break down silos and regulate fraud across digital and telecom channels together.

Rocio Concha Galguera, Director of Policy and Advocacy at Which?, underscored the emotional, economic, and long-term impact of scams on consumers. She stressed the urgency of fully implementing fraud protections, particularly for online ads.

Jean-Jacques Sahel, Director of Government Affairs and Public Policy at Google, argued for fast, cross-border enforcement against transnational criminal networks and outlined a policy framework for industry cooperation, data sharing, and international legal coordination.

Johannes Vallesverd, Senior Advisor at the Norwegian Communications Authority, described Norway’s deployment of a national roaming proxy to stop spoofing, and urged global collaboration to harmonise KYC standards in telecoms and domain registration.

Hedwige Nuyens, Managing Director of the International Banking Federation, highlighted the importance of strong digital identity verification, selective friction in instant payments, and sharing scam typologies without breaching data privacy laws.

Together, the speakers sketched out what a truly effective global regulatory framework might look like—and the concrete actions it requires.