Date of Event: 26–27 March 2025
Event: Global Anti-Scam Summit London 2025
This session brought together experts across academia, advocacy, government, and the private sector to examine how education can drive scam prevention at scale.
Lynette Owens of Trend Micro opened the session by reflecting on new global data that reveals a worrying lack of preparedness among consumers. Few people report discussing scam threats like investment or romance fraud with family members, and this silence leaves many isolated when they fall victim. She argued that breaking this silence through normalising conversations and delivering relatable education is a first step to resilience.
The panel included Jade Richmond of the Australian National Anti-Scam Centre, Gill Thomas from the Global Cyber Alliance, Kitboga from Seraph Secure, and Professor Mark Button from the University of Portsmouth. Each panellist outlined what has worked in their efforts to engage different audiences—from peer-led support for older adults to immersive tools for younger people. Kitboga emphasised the role of humour and shareable content in opening up hard conversations, while Professor Button called for stronger evidence-based evaluations to identify what truly reduces victimisation.
Speakers agreed that prevention must be treated as a shared responsibility and that consistent funding, community partnerships, and cultural change are vital. They called on both governments and businesses to embed education in long-term strategy, with a focus on empowering action—not just awareness.
A network is beaten by a network: Mexico's banks move from remediation to prevention
GASA convened the ABM Fraud Committee and Mexican banks to advance the enriched agreement and strengthen coordinated fraud prevention across the sector.
Una red se combate con una red: la banca mexicana avanza de la remediación a la prevención
GASA reunió al Comité de Fraudes de la ABM y a bancos mexicanos para avanzar el convenio enriquecido y fortalecer la prevención coordinada del fraude.
Appeals Centre Europe Report Points to Gaps in Social Media Scam Moderation
Appeals Centre Europe’s Transparency Report, covering April 2025 to March 2026, highlights early fraud and scam dispute findings relevant to social media moderation and scam prevention.
Protecting Seniors and Vulnerable Communities from Fraud
Experts from financial services, internet safety and policy explore how families, banks and communities can better protect vulnerable groups from fraud.
Fenasbac and GASA Report Outlines a Cross-Sector Response to Digital Scams in Brazil
Fenasbac and GASA’s Brazil Blueprint examines how finance, telecoms, technology and regulators can share intelligence to strengthen protection against digital scams.
Bitdefender Report Reveals How Scams Operate Across Digital Channels
Bitdefender’s Global Scam Intelligence Report 2026 shows how organised scam campaigns move across advertising, websites, SMS, messaging apps and voice calls to exploit trust at scale.
Beyond Compliance: Why Organisational Accountability is Critical for Consumer Protection
How the NDPC-Meta initiative could strengthen data protection, organisational accountability, scam prevention and consumer trust across Nigeria’s digital economy.
Why Mexico’s Anti-Scam Response Needs Cross-Sector Coordination
GASA Mexico Chapter's Sissi De la Pena explains why scam prevention in Mexico requires stronger coordination across finance, telecoms, platforms, government and civil society.