Financial Services - Collaboration in Action Workshop Recap: How Banks and other Industries can work together across the Scam Footprint, with Robert Harris, Feedzai - GASS Europe 2024

Date of Event: 2024-06-25

Event: Global Anti-Scam Summit Europe 2024

Presenter: Robert Harris, Product Director at Feedzai

Robert Harris led a three-hour workshop at the Global Anti-Scam Summit Europe 2024, focusing on how banks and other industries can collaborate across the scam footprint. The workshop emphasized the critical role banks play in detecting and classifying fraud outcomes, highlighting the necessity of AI, which relies on accurate fraud data, over traditional rule-based systems.

The discussion centered on four key areas: collaboration among banks, and with regulators, telcos, and payment networks. Recognizing the relatively recent but growing involvement of banks in the summit, the workshop underscored the importance of data sharing. Practical steps were proposed, such as starting small by monitoring specific fields and gradually expanding the scope of shared data.

A working group will be formed to define the scope and standards for data sharing, inspired by successful models like the Belgian approach. The aim is to foster collaboration across different sectors, with a focus on achievable, incremental progress. The session concluded with a call to action, highlighting the importance of establishing clear standards and starting with manageable goals.

Contributors:

Session 6.1: Cooperation between Banks & Regulators

Ben Woodside, Manager, Policy at Payment Systems Regulator
Guillermo De La Fuente
Markus Metschitzer, European Commission/DG FISMA
Pallavi Kapale, Bank of China

Session 6.2: Cooperation between Banks

Alexandre Pluvinage, ING & Kristof Browaeys KBC
Meral Ruesing, Euro Banking Association
Douglas Lockhart, WSBI-ESBG

Session 6.3: Cooperation between Banks & Telcos

Aaron Chiou, Gogolook
Adri Loloci, Vodafone
Brian Gorman, GSMA

Jun 25, 2024

2 minute read

How Amazon Is Helping Consumers Verify Messages and Avoid Impersonation Scams

Explore how Amazon uses AI and outgoing communication records to verify suspicious messages and inform approaches to impersonation scam prevention.

Best Practices Topic - Scam Reporting Region - Global Topic - Scam Detection

Whoscall, GASA and Mastercard Release the 2026 Asia Scam Report: Hong Kong

More Than 80% of Hong Kong Respondents Encountered Scams; Phone Calls and SMS Remain the Leading Channels

Research Scam Trends Topic - Fraud Research Region - Asia-Pacific

71% of Adults Surveyed Across 13 Asian Markets Encountered Scams, with Estimated Losses of US$136.5 Billion

This study of 17,460 adults across 13 Asian markets shows that scam exposure is widespread, with 71% of participants encountering a scam in the past year. While 66% say they are confident in recognizing scams, 62% of those exposed went on to interact with a scammer. Ultimately, 9% lost money or personal information that led to financial loss, while only 4% reported a scam to the authorities. The findings highlight a significant gap between perceived scam awareness and real-world resilience.

Report News Scam Trends Topic - Fraud Research

3 Ways to Prevent Cross-Border Payment Scams in Mexico

Learn three ways financial institutions can prevent cross-border payment scams in Mexico through intelligence sharing, payee transparency and real-time analysis.

Best Practices Scam Trends Topic - Fraud Research Industry - Financial Authorities

GASA Africa Chapter & Google South Africa Trust & Safety Workshop

Accra Trust & Safety Workshop Turns Collaboration into Action Against Scams and Fraud in West Africa

GASA Africa Chapter and Google South Africa brought anti-fraud leaders together to strengthen cross-border cooperation and scam prevention.

News Topic - Fraud Prevention Topic - Data Sharing Topic - Scam Detection

State of Scams in Nigeria 2026: A Comparative Review Across Africa

Nigerian experts examine scam trends, technology, consumer protection and the need for stronger cross-sector collaboration.

Research Best Practices Industry - National Cyber Security Centers (NCSCs) Topic - Scam Reporting

Nearly three in four Danish adults encountered scams as estimated losses reach DKK 10.1 billion

New State of Scams Denmark 2026 report finds scam exposure is rising, while victims face repeated financial and emotional harm.

Research Region - Europe Scam Trends Topic - Fraud Research

Building a More Trusted Digital Philippines: New Report Underscores the Need for Collective Action as Scam Exposure Continues to Rise

GASA’s State of Scams in the Philippines 2026 Report, in collaboration with Mastercard and Gogolook, highlights the growing scale of the scam challenge in the Philippines.

Research Scam Trends Topic - Fraud Research Industry - Financial Authorities