Date of Event: 26-27 March 2025
Event: Global Anti-Scam Summit London 2025
At the Global Anti-Scam Summit London 2025 , the Bank Collaboration workshop brought together industry leaders to examine how financial institutions can work collectively to combat fraud and scams more effectively.
The session opened with a panel chaired by Christine Farrow, Principal - Payment Scheme Fraud Prevention Lead at UK Finance. Richard Luff, Vice President of Business Development at Mastercard, Daniel Holmes, Director of Banking Fraud, Identity and Market Strategy at Feedzai, Dan Standish, Head of Fraud Technology, Design and Change at Santander UK, Adam Speakman, Head of Fraud Systems and Controls at Lloyds Banking Group, Kamlesh Harry, Director of Fraud Risk, Payments and Digital at Standard Chartered Bank, and Ravi Govindaraju, Managing Director, Head of Trust and Security at JPMorgan Chase & Co., explored fraud trends and how banks are changing their approach.
Speakers discussed the impact of new reimbursement rules in the UK, the focus on prevention, and the growing use of tools like payment pauses to help customers take time before completing transactions. They also talked about the shift towards identifying and stopping scams earlier in the payment process, with particular attention on the role of money mules.
The second panel, chaired by Brian Gorman, Technology Director and Fintech Lead at GSMA, turned to the growing collaboration between banks and telecom providers. Duncan Sturdy, Lead Data Partnerships Manager EMEA at Telesign, Glyn Povah, Founder and Director of Global Product Development at Smart Digits (Telefónica), Chris Sheehan, General Manager Group Investigations at NAB, Dianne Doodnath, Principal - Remote Payment Channels at UK Finance, and Nicholas Giurietto, Head of Future Policy at the Australian Banking Association, shared examples of joint initiatives to disrupt fraud attempts across industries.
They explained how telecom data is helping banks to better understand risks, detect scam activity faster, and respond in real time. Discussions covered the importance of shared responsibility and how data sharing between banks, telcos, and other sectors is becoming essential to reduce scam losses.
Speakers agreed that collaboration must continue to evolve. As scam tactics shift, industry cooperation, better use of data, and clear accountability will play a key role in stopping scams before they reach customers.
Watch the full session below to learn how banking and telecom sectors are working together to prevent scams.
How Amazon Is Helping Consumers Verify Messages and Avoid Impersonation Scams
Explore how Amazon uses AI and outgoing communication records to verify suspicious messages and inform approaches to impersonation scam prevention.
Whoscall, GASA and Mastercard Release the 2026 Asia Scam Report: Hong Kong
More Than 80% of Hong Kong Respondents Encountered Scams; Phone Calls and SMS Remain the Leading Channels
71% of Adults Surveyed Across 13 Asian Markets Encountered Scams, with Estimated Losses of US$136.5 Billion
This study of 17,460 adults across 13 Asian markets shows that scam exposure is widespread, with 71% of participants encountering a scam in the past year. While 66% say they are confident in recognizing scams, 62% of those exposed went on to interact with a scammer. Ultimately, 9% lost money or personal information that led to financial loss, while only 4% reported a scam to the authorities. The findings highlight a significant gap between perceived scam awareness and real-world resilience.
3 Ways to Prevent Cross-Border Payment Scams in Mexico
Learn three ways financial institutions can prevent cross-border payment scams in Mexico through intelligence sharing, payee transparency and real-time analysis.
Accra Trust & Safety Workshop Turns Collaboration into Action Against Scams and Fraud in West Africa
GASA Africa Chapter and Google South Africa brought anti-fraud leaders together to strengthen cross-border cooperation and scam prevention.
State of Scams in Nigeria 2026: A Comparative Review Across Africa
Nigerian experts examine scam trends, technology, consumer protection and the need for stronger cross-sector collaboration.
Nearly three in four Danish adults encountered scams as estimated losses reach DKK 10.1 billion
New State of Scams Denmark 2026 report finds scam exposure is rising, while victims face repeated financial and emotional harm.
Building a More Trusted Digital Philippines: New Report Underscores the Need for Collective Action as Scam Exposure Continues to Rise
GASA’s State of Scams in the Philippines 2026 Report, in collaboration with Mastercard and Gogolook, highlights the growing scale of the scam challenge in the Philippines.