Keeping Fraud Off Platforms Workshop Recap, Abigail Bishop, Head of External Relations, Scam Prevention at Amazon - Global Anti-Scam Summit Europe 2024

Date of Event: 2024-06-25

Event: Global Anti-Scam Summit Europe 2024

Presenter: Abigail Bishop, Head of External Relations, Scam Prevention at Amazon

Abigail Bishop led Workshop 8, focusing on strategies to keep fraud off platforms. The workshop highlighted the importance of a comprehensive, collaborative approach to combat online fraud and scams.

Five Key Takeaways:

Diverse Nature of Platforms: Platforms are not a one-size-fits-all term; they offer different products and services, leading to varied scam experiences for customers.
Continuous Efforts Against Scammers: Despite effective controls, scammers persist in their attempts, highlighting the need for advanced machine learning and AI to manage and sort the vast amounts of data.
Essential Role of Humans: Human involvement remains crucial in the fight against fraud, complementing AI and machine learning solutions.
Focus Amidst Noise: The solution space is noisy; finding focused and promising efforts, such as ad certification services and strict sanctions against bad actors, is key.
Consumer-Centric Approach: It is vital for platforms to listen to consumers and keep a pulse on their needs and experiences to ensure effective scam prevention measures.

Contributors:

Angeliki Dedopoulou (Meta): Discussed the need for a whole-of-society approach to fraud and scams.
Martin Grasel & Bernhard Jungwirth (C4 & OIAT): Covered measures to tackle advertising fraud.
Andrew Mantilia (Google, T&S Ads): Shared strategies for keeping ads free of scams.
Sharad Agarwal (Stop Scams UK): Presented on unmasking interactive SMS scams through telecom-banking synergy.
Panel Discussion Participants: Abigail Bishop (Amazon), Kathelijne Swaak (ABN Amro), Rima Amin (Meta), Ranon Li (Catawiki), Donal Keating (Microsoft).

The session emphasized the necessity of continuous improvement and collaboration to effectively combat fraud on various platforms.

Jun 25, 2024

2 minute read

From Cyberattack to Scam: How Cybersecurity Protects Businesses and People

GASA Brazil experts discuss how cybersecurity, better data and cross-sector cooperation can prevent scams and disrupt criminal networks.

Best Practices Topic - Fraud Prevention Video Topic - Scam Detection

How Amazon Uses AI to Help Consumers Verify Suspicious Messages

How Amazon Is Helping Consumers Verify Messages and Avoid Impersonation Scams

Explore how Amazon uses AI and outgoing communication records to verify suspicious messages and inform approaches to impersonation scam prevention.

Best Practices Topic - Scam Reporting Region - Global Topic - Scam Detection

Whoscall, GASA and Mastercard Release the 2026 Asia Scam Report: Hong Kong

More Than 80% of Hong Kong Respondents Encountered Scams; Phone Calls and SMS Remain the Leading Channels

Research Scam Trends Topic - Fraud Research Region - Asia-Pacific

Operation Serengeti III: How Collaboration Is Curbing Scams in Africa

INTERPOL’s Operation Serengeti III led to 1,462 arrests and recovered USD 105M+ across 21 countries. GASA was proud to support it as a partner.

Research News Topic - Scam Reporting Topic - Fraud Prevention

71% of Adults Surveyed Across 13 Asian Markets Encountered Scams, with Estimated Losses of US$136.5 Billion

This study of 17,460 adults across 13 Asian markets shows that scam exposure is widespread, with 71% of participants encountering a scam in the past year. While 66% say they are confident in recognizing scams, 62% of those exposed went on to interact with a scammer. Ultimately, 9% lost money or personal information that led to financial loss, while only 4% reported a scam to the authorities. The findings highlight a significant gap between perceived scam awareness and real-world resilience.

Report News Scam Trends Topic - Fraud Research

3 Ways to Prevent Cross-Border Payment Scams in Mexico

Learn three ways financial institutions can prevent cross-border payment scams in Mexico through intelligence sharing, payee transparency and real-time analysis.

Best Practices Scam Trends Topic - Fraud Research Industry - Financial Authorities

GASA Africa Chapter & Google South Africa Trust & Safety Workshop

Accra Trust & Safety Workshop Turns Collaboration into Action Against Scams and Fraud in West Africa

GASA Africa Chapter and Google South Africa brought anti-fraud leaders together to strengthen cross-border cooperation and scam prevention.

News Topic - Fraud Prevention Topic - Data Sharing Topic - Scam Detection

State of Scams in Nigeria 2026: A Comparative Review Across Africa

Nigerian experts examine scam trends, technology, consumer protection and the need for stronger cross-sector collaboration.

Research Best Practices Industry - National Cyber Security Centers (NCSCs) Topic - Scam Reporting