Anatomy of a Scam – Tech Support Scam | GASA North America Meetup – 2025-08-20

Date of Event: 20 August 2025
Event: GASA North America Meetup

The latest edition of GASA North America ’s “Anatomy of a Scam” meetup took a deep dive into tech support scams, one of today’s fastest-growing fraud threats.

Hosted by Chapter Lead Ayelet Biger-Levin , the session brought together voices from Seraph Secure, The Media Trust, TeamViewer, Gen Digital, and the Stop Scams Alliance.

The discussion explored how criminals lure victims through fake pop-ups, spoofed calls, and malicious ads, before using remote access software and psychological manipulation to steal money and data. Real-world stories highlighted the devastating impact on victims, while experts outlined prevention strategies, detection measures, and the urgent need for greater industry collaboration.

Featured Speakers

Ayelet Biger-Levin, Chapter Lead – GASA North America (Host)
Ken Westbrook, Founder – Stop Scams Alliance
Kitboga, Founder – Seraph Secure
Sarah Ralston, Chief Product Officer – Proxyware; Director of Privacy and Risk Solutions – The Media Trust
Leyla Bilge, Global Head of Scam Research – Gen Digital
Antoan Dimitrov, Product Security Program Manager – TeamViewer

Watch the full recording below to see how leading organisations are tackling tech support scams and what can be done to build stronger community resilience.

Aug 22, 2025

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