The Dutch Approach, Lynn van Meijgaard & Kristen de Jong, NVB - Global Anti-Scam Summit Europe 2024

Criminal journeys, barrier models and interventions - the Dutch approach

Date of recording: 2024-06-24

Event: Global Anti-Scam Summit Europe 2024

Lynn van Meijgaard and Kristen de Jong of the Dutch Banking Association (NVB) shared insights into the Netherlands' integrated approach to combating fraud at the Global Anti-Scam Summit Europe 2024. They highlighted the collaborative effort between public and private sectors as essential to their strategy, emphasizing the need for collective responsibility in addressing fraud effectively.

The Dutch approach focuses on understanding the criminal journey through detailed analysis. They divided the journey into phases and examined each step criminals take, identifying legitimate infrastructures abused during fraud attempts. This approach enabled them to assign roles and responsibilities to relevant parties based on their involvement in different phases of the criminal process.

To develop effective interventions, they employed barrier models. These models were crafted collaboratively with a wide array of stakeholders, including banks, governmental bodies, and consultancies like EY. Each barrier was assessed for its potential impact and feasibility of implementation, ensuring a strategic approach to fraud prevention.

The NVB's method involved selecting specific fraud types, such as bank impersonation scams, sales fraud, and online purchase scams, and then convening all relevant stakeholders to map out detailed criminal journeys for each type. This meticulous process resulted in the identification of key intervention points where stakeholders could implement targeted measures to disrupt criminal activities effectively.

Throughout their presentation, van Meijgaard and de Jong stressed the importance of ongoing collaboration and shared learning among stakeholders. They acknowledged the complexity of the task but highlighted the commitment of all involved parties to implement interventions derived from their collaborative efforts.

This approach not only aims to prevent fraud but also to distribute responsibility across the entire chain of stakeholders, ensuring a comprehensive and proactive stance against fraudulent activities in the Netherlands.

Jun 23, 2024

2 minute read

Brazil Anti-Scam Forum 2026: Key Takeaways on Strengthening Scam Prevention in Brazil

Key insights from the Brazil Anti-Scam Forum 2026 on scam trends, prevention, intelligence sharing and cross-sector collaboration.

Best Practices Industry - Telecom Operators / Hosts Topic - Fraud Prevention Topic - Data Sharing

Consumer Education Working Group's 5-Step Scam Response Plan

GASA Consumer Education Working Group Develops 5-Step Response Plan for Scam Victims

GASA’s Consumer Education Working Group sets out a five-step response plan that organisations can use and share to support people affected by scams.

Best Practices Industry - National Cyber Security Centers (NCSCs) Topic - Scam Reporting Topic - Scam Awareness

GASA and UNODC Strengthen Global Cooperation Against Organised Fraud

GASA and UNODC Partner to Strengthen Global Response to Organised Fraud

GASA and UNODC sign an MoU to strengthen international cooperation on fraud prevention, research, criminal justice responses and awareness.

News Region - Global Topic - Fraud Policy Industry - Policy Makers

Recognising excellence in combating scams at the Scam Fighter Awards in America

Meet the Winners – Scam Fighter Awards at the Global Anti-Scam Summit America 2026

Meet the winners of the Scam Fighter Awards at the Global Anti-Scam Summit America 2026 and learn about their work in education, research, collaboration and technology.

News Topic - Data Sharing Topic - Scam Awareness Region - Global

Global Anti-Scam Alliance Partners with TruthScan to Integrate Deepfake Detection on scam.org

Users of scam.org will now be able to upload an image to the website for analysis to determine whether the image is authentic, edited, or generated by artificial intelligence.

News Region - Global Topic - Scam Detection Region - North America

Turning Fraud Data Into Actionable Intelligence

From Information Sharing to Intelligence Production: GASA Mexico in Forbes

Sissi de la Peña, Director of the GASA Mexico Chapter, examines in Forbes México what the U.S. memorandum on cyber operations against fraud networks means for the country.

Best Practices Topic - Fraud Prevention Topic - Data Sharing Industry - Financial Authorities

GASA Africa Chapter & Google South Africa Trust & Safety Workshop

GASA and Google Trust & Safety Workshop Sets Priorities for Anti-Scam Cooperation Across Africa

GASA Africa Chapter and Google South Africa brought anti-fraud leaders together to strengthen cross-border cooperation and scam prevention.

News Topic - Fraud Prevention Topic - Data Sharing Topic - Scam Detection

Allstate Identity Protections joins GASA

Allstate Identity Protection Joins the Global Anti-Scam Alliance to Strengthen the Fight Against Scams and Identity Theft

Allstate Identity Protection has joined the Global Anti-Scam Alliance (GASA) as a Corporate Member within the North America Chapter.

News Topic - Fraud Prevention Topic - Scam Detection Industry - Financial Authorities