Bank Collaboration: Preventing Scams Through Collective Action | Global Anti-Scam Summit London 2025

Date of Event: 26-27 March 2025

Event: Global Anti-Scam Summit London 2025

At the Global Anti-Scam Summit London 2025, the Bank Collaboration workshop brought together industry leaders to examine how financial institutions can work collectively to combat fraud and scams more effectively.

The session opened with a panel chaired by Christine Farrow, Principal - Payment Scheme Fraud Prevention Lead at UK Finance. Richard Luff, Vice President of Business Development at Mastercard, Daniel Holmes, Director of Banking Fraud, Identity and Market Strategy at Feedzai, Dan Standish, Head of Fraud Technology, Design and Change at Santander UK, Adam Speakman, Head of Fraud Systems and Controls at Lloyds Banking Group, Kamlesh Harry, Director of Fraud Risk, Payments and Digital at Standard Chartered Bank, and Ravi Govindaraju, Managing Director, Head of Trust and Security at JPMorgan Chase & Co., explored fraud trends and how banks are changing their approach.

Speakers discussed the impact of new reimbursement rules in the UK, the focus on prevention, and the growing use of tools like payment pauses to help customers take time before completing transactions. They also talked about the shift towards identifying and stopping scams earlier in the payment process, with particular attention on the role of money mules.

The second panel, chaired by Brian Gorman, Technology Director and Fintech Lead at GSMA, turned to the growing collaboration between banks and telecom providers. Duncan Sturdy, Lead Data Partnerships Manager EMEA at Telesign, Glyn Povah, Founder and Director of Global Product Development at Smart Digits (Telefónica), Chris Sheehan, General Manager Group Investigations at NAB, Dianne Doodnath, Principal - Remote Payment Channels at UK Finance, and Nicholas Giurietto, Head of Future Policy at the Australian Banking Association, shared examples of joint initiatives to disrupt fraud attempts across industries.

They explained how telecom data is helping banks to better understand risks, detect scam activity faster, and respond in real time. Discussions covered the importance of shared responsibility and how data sharing between banks, telcos, and other sectors is becoming essential to reduce scam losses.

Speakers agreed that collaboration must continue to evolve. As scam tactics shift, industry cooperation, better use of data, and clear accountability will play a key role in stopping scams before they reach customers.

Watch the full session below to learn how banking and telecom sectors are working together to prevent scams.